We endeavour to maintain a very good relationship with all of our investors. If you are unhappy with the service you receive from us, please contact our CEO:
Chief Executive
PO Box 12738, Penrose, Auckland 1642
Telephone: 0508 SAVING (0508 728 464)
Email: ceo@christiansavings.co.nz.
If after talking to the Chief Executive you are not satisfied, you have the right to ask him to refer the matter to the Chair who can be contacted at the address and phone number set out above.
Complaints may also be made to Public Trust at: Public Trust
Private Bag 5902
Wellington
Toll Free: 0800 371 471
Christian Savings is a member of a dispute resolution scheme, Financial Services Complaints Ltd (FSCL) – A Financial Ombudsman Service. Our FSP number is FSP569707.
If Christian Savings cannot agree on how to resolve your issue, you can refer the matter to FSCL:
Financial Services Complaints Limited
Level 4, 101 Lambton Quay
PO Box 5967
WELLINGTON 6145
Telephone: 0800 347 257
Email: complaints@fscl.org.nz
FSCL is our independent external ombudsman and dispute resolution service that has been approved by the Minister of Consumer Affairs under the Financial Service Providers (Registration and Dispute Resolution) Act 2008. FSCL’s service is free of charge to you, and it will not charge you a fee for investigating or resolving a complaint.
Complaints can also be made to the Financial Markets Authority through its website
www.fma.govt.nz
